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Client Support

Help when you need it. 24/7 eMail support (via Support Manager) is included free with every ondemand-apps On Demand account.

Free Support Includes

Bug Reporting	Application Performance Monitoring
Feature Requests	Control Panel Issues
Network/Domain Support Issues	Backup and Restore Issues
Login/Password Retrieval	Service Upgrades

Premier Services Support
Premier support is available for $95US per Incident/Hour

Version Upgrades	Database Customization
Application Customization	Database Uploads
Debugging	Training
Custom Deployments	Performance Tuning

Please contact your Account Manager for Premier Support.

Get Standard Support

View the Ondemand-apps FAQs
Existing Clients- login to submit a ticket:
Chat with Live Support

IMPORTANT NOTICE – BUG FIXES and TROUBLESHOOTING:
Ondemand-apps is committed to supporting all aspects of client applications. Free support may extend to bug fixing and troubleshooting of supported open source application code in situations where the faulty code affects all iRadeon clients. Ondemand-apps will evaluate these situations on a case-by-case basis to determine if a patch is possible and/or applicable. In some cases clients may have to wait for the next version release or in some cases pay additional fees for Premier support to troubleshoot the affected code.

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